Human Factors & Non-technical Skills
Crew Resource Management (CRM)
Self-paced online training with an interactive protected player, a multiple-choice exam, and a certificate issued instantly on passing.
Training type
Crew Resource Management - interactive presentation + exam. Programme aligned with the CRM requirements of Regulation (EU) 965/2012 (ORO.FC.115) and the human factors requirements of Regulation (EU) 1321/2014 under Regulation (EU) 2018/1139.
About the course
Crew Resource Management is the effective use of all available resources, people, information and equipment, to achieve a safe and efficient operation.
The course develops communication, teamwork, situational awareness, decision making, leadership and the just culture that makes them work.
Course contents (syllabus)
- 1Foundations of CRM
- 2Communication and Teamwork
- 3Situational Awareness
- 4Decision Making
- 5Leadership and Human Performance
- 6Assessment and Culture
Objectives
- Explain CRM, human error and the SHELL and TEM models
- Communicate clearly and assertively and manage the authority gradient
- Maintain situational awareness and active monitoring
- Use structured decision making and manage workload and automation
- Recognise hazardous attitudes, stress, fatigue and startle
Who should attend
Personnel and roles for whom this training is intended.