Safety Management & Human Factors

Training type

Safety Management & Human Factors - interactive presentation + exam. Program in accordance with defined syllabus 145.A.30 / GM1 145.A.30(e) for EASA Part 145 maintenance personnel.

About the course

The term “Human Factors” refers to the principles which apply to aeronautical design, certification, training, operations and maintenance whilst seeking to ensure a safe interface between a human and other system components by paying due consideration to human performance.

The training program reviews basic human factors issues and includes relevant issues related to internal/external quality audit information or incident analysis whose root cause is related to human errors in aviation maintenance.

Course contents (syllabus)

1. 1General / Introduction to safety management and human factors
   • Need to address safety management and human factors
   • Statistics
   • Incidents
2. 2Safety risk management
   • Hazard identification
   • Safety risk assessment
   • Risk mitigation and management
   • Effectiveness of safety risk management
3. 3Safety culture / organisational factors
   • Justness / trust
   • Commitment to safety
   • Adaptability
   • Awareness
   • Behaviour
   • Information
4. 4Human error
   • Error models and theories
   • Types of errors in maintenance tasks
   • Violations
   • Implications of errors
   • Avoiding and managing errors
   • Human reliability
5. 5Human performance and limitations
   • Vision
   • Hearing
   • Information processing
   • Attention and perception
   • Situational awareness
   • Memory
   • Claustrophobia and physical access
   • Motivation
   • Fitness / health
   • Stress
   • Workload management
   • Fatigue
   • Alcohol, medication, drugs
   • Physical work
   • Repetitive tasks / complacency
6. 6Environment
   • Peer pressure
   • Stressors
   • Time pressure and deadlines
   • Workload
   • Shift work
   • Noise and fumes
   • Illumination
   • Climate and temperature
   • Motion and vibration
   • Complex systems
   • Other hazards in the workplace
   • Lack of manpower
   • Distractions and interruptions
7. 7Procedures, information, tools and practices
   • Visual inspection
   • Work logging and recording
   • Procedure practice / mismatch / norms
   • Technical documentation, access and quality
   • Critical maintenance tasks and error-capturing methods (independent inspection, reinspection)
8. 8Communication
   • Shift / task handover
   • Dissemination of information
   • Cultural differences
9. 9Teamwork
   • Responsibility
   • Management, supervision and leadership
   • Decision making
10. 10Professionalism and integrity
    • Keeping up to date; currency
    • Avoiding error-provoking behaviour
    • Assertiveness
11. 11Organisation's safety programme
    • Safety policy and objectives, just culture principles
    • Reporting errors and hazards, internal safety reporting scheme
    • Investigation process
    • Action to address problems
    • Feedback and safety promotion
    • Error investigation

Objectives

• Improve the level of awareness of Human Factors
• Understand the nature of Human Error
• Enhance understanding of Human Performance in maintenance
• Identify and predict potential maintenance Human Error
• Reduce human error under stress and fatigue
• Adopt a credible, non-punitive policy toward human error
• Develop effective risk management practices

Who should attend

Personnel and roles for whom this training is intended.